This article contains answers to frequently asked questions related to warranty cases.
The limited warranty starts on the date of your purchase and lasts for one year (the "Warranty Period"). The Warranty Period is not extended if we repair or replace the device. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
Warranty cases are handled in the order that they're received; our team will get back to you within 2 days.
Please accept our sincerest apologies for the extended response times - we’re still a small team working hard to grow to meet the demand for our product and respond to all inquiries; we appreciate your patience as we process your request!
Please provide the full name of the person who gifted you the Hapbee and any other identifiable information (e.g., email address or phone number) to help us locate the order.
A warranty replacement Hapbee must be the exact model originally purchased; changes are not permitted.
We’re happy to send your replacement to a new address; please confirm your current shipping address. We may need your past address only if we are unable to locate your order information.
If it’s a country we ship to, we’re happy to ship your warranty replacement to a different country.
Replacement Hapbees are shipped as low value replacement parts; most countries that charge import duties will not charge them on a replacement. We recommend checking your local laws -- some countries will charge a minimal fee for any import, no matter the value.
Once we place your order, your replacement Hapbee will arrive within 1 week.
When your case is processed, you will receive instructions on what to do with your current Hapbee.
The answer to this will depend on your specific case. Our team will inform you of these details upon receiving your inquiry.