We offer a 30-day money-back guarantee that allows you to return your undamaged Hapbee device for any reason. In order to receive a refund, you must initiate the return within 30 days of the purchase date.
The 30-day money-back guarantee starts at purchase. In order to receive a refund, you must initiate the return within 30 days of the purchase date. Please follow the steps above to initiate a return.
You may return the Hapbee device, but the refund can only be given to the original purchaser. Please follow the steps above to initiate a return.
The 60-day trial membership is different from the 30-day money-back guarantee (see above). The 60-day trial membership allows you to experience having a Hapbee membership. Being a Hapbee member gives you unlimited access to all of the signals.
After your 60-day trial membership is over, maintain your Hapbee membership with a monthly subscription so that you don’t lose access to your favorite signals. If you do not choose to continue being a Hapbee member, you will only have access to the rotating signal of the month. In order to get the most out of your Hapbee device, we recommend maintaining your Hapbee membership.
When it comes to subscriptions, we advise strongly never to buy a technology product that does not have a subscription model. This model is the only way for a company like ours to reinvest in innovation and R&D. It allows us to add dozens of new signals to each member over time for the same price.
A subscription model also allows us to advance the technology and help you get a better product long term. Be wary of devices that charge a one-time fee and profit off of the sale of the product because they won’t care about customer service–and the product will become obsolete hardware very soon.
For any additional questions, please contact us at [email protected] or utilize the Help chat feature in the lower right-hand corner of this page. Our team is typically online from 8 AM to 5 PM PST.